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FAQ

Will a Gaia sauna fit in an average household room?

Yes! Our saunas are designed with household living in mind. Our two and three man saunas are perfect for any average sized room. Even our four man sauna, which has been designed to fit in the corner of the room, can fit pretty much anywhere.

How do you make the sauna work?

It's very easy. You simply plug our saunas into any wall outlet. Gaia's home saunas run off of any standard 110 volt 15 amp electrical outlet. The carbon fiber heaters are very efficient and should only result in a small monthly increase on your energy bill.

How does the sauna arrive?

All of our saunas will arrive to you factory direct from our San Diego warehouse. They will be delivered in two boxes, one containing the roof and base of the sauna and the other containing the walls, heaters and electrical equipment.

How often should I use my Gaia sauna?

It is recommended that you use your sauna 4-6 days a week for fifteen to twenty minute intervals. As you become used to the daily sessions you may increase the time to thirty minutes if you feel comfortable.

How can I pay for my sauna?

Gaia makes it quick and easy for you to purchase your sauna. We accept all major credit cards as well as the option to finance any of our models. Call our customer service representatives at 1-800-581-7180 and learn more on how affordable a sauna can be.

What if I decide that I don't want my sauna?

Gaia makes it easy. We offer a thirty day money back guarantee on all our models. If you are not satisfied, you can ship back the sauna for a complete refund.

How hard is it to assemble the sauna?

It's not hard, it's easy! All of our saunas can be assembled in under and hour. Follow the simple instructions provided with the sauna and you will be relaxing in your unit in no time.

Do you offer any warranties?

Gaia offers one of the best warranties in the business. We cover all the craftsmanship and heaters for the life of the sauna. We include a five year warranty on all electrical components, with manufacturer's warranties covering the remaining items. Your sauna is covered, free of charge for a minimum of five years, something few other companies can match.

Are there any hidden costs that are piled on at the last minute?

Not with Gaia! The price you see is the price you pay. Shipping and tax are included on all our models. Don't be fooled by companies that advertise low prices than make you pay huge shipping costs. Gaia gives you the lowest prices for luxury saunas on the market and we won't hit you with any added expenses.

Can I store my sauna outside?

Gaia recommends that you store you sauna inside. Our saunas are crafted with 100% Western Red Cedar and can handle the rigors of outside life. However, they are not designed to withstand the elements, so make sure to ask your customer service representative about our INDUSTRY ONLY Free outdoor sauna covers to keep your sauna free of moisture.

Will I feel Infrared energy?

Infrared heat will penetrate your body as you relax in the sauna, but you will not feel any difference. You will notice a comfortable warm environment that induces the sweat glands to react. If you have ever bathed in a traditional steam sauna you will immediately realize how much more easy it is to breath and how comfortable the surrounding air is. After your sauna session has ended you will feel the effects of Infrared radiant energy. Your muscles will be rid of all tension and stress and you will feel a total sense of warmth and relaxation.

Is Infrared Heat harmful?

Not in the least bit. Infrared light and infrared heat have been used be doctors and scientists for decades. There have been thousands of documented studies and there has been no recorded evidence that there are any ill effects of Infrared energy. Unlike Ultraviolet energy, which can be very damaging to the skin and ultimately lead to cancer, Infrared energy is completely safe and has numerous beneficial health affects on the human body.

Are your customer service representatives really salesman in disguise?

On the contrary. Our customer service representatives are not paid on commission and do not need to sell any saunas to earn a paycheck. Our company was founded on the idea that teaching our customers about sauna therapy will sell more saunas than selling them and pressuring them to buy. An informed customer is a happy customer, so we welcome our customers to call and ask questions, give us their thoughts, comments or complaints so we can improve our business and provide a total learning resource center to answer all of our customer's questions.

How do you clean and maintain a sauna?

Maintenance on our saunas couldn't be easier. Every sauna contains an ionizer that will destroy any foul odors or airborne fungus while the sauna is not being used. Therefore when you go to use your sauna it will smell fresh and be bacteria free. Since sweating is a big byproduct of sauna therapy, Gaia does recommend that you place a mat or damp towel under your body and at the floor of the unit to absorb the abundant amount of sweat being expelled from the body. We also recommend using a clean damp towel to wipe down the unit after use.