Home • Why Gaia Saunas • Saunas Warranty

Lifetime Warranty on all craftsmanship and heaters.

Gaia Saunas is proud to offer its customers one of the best warranty packages in the business. Unlike many of our competitors, we back our quality guarantee with warranties that cover all of our sauna's parts and craftsmanship. If you have any problem with one of our saunas, Gaia will make sure to get you the needed parts immediately. The following is a breakdown of Gaia's warranty that covers all of its sauna products:

* The Lifetime and Limited Warranty that covers all of Gaia's saunas apply to any sauna purchased from Gaia Sauna or any one of its registered distributors.

*Craftsmanship is defined as all wood parts that make the frame of the sauna, including: Base, Side Walls, Ceiling and Cabinetry.

Gaia Sauna's warranty covers against all manufacturers' defects in the frame and cabinetry of the sauna for the LIFETIME of the sauna.

All other sauna components, including glass windows, are not covered by this Limited Warranty and are the sole responsibility of the purchaser of the sauna.

Gaia Sauna's warranty covers against any manufacturer's defects in the infrared heaters for the LIFETIME of the sauna.

5 year Limited Warranty on all electronic parts

Gaia's Industry leading warranty protects against manufacturer's defects in the digital controls and electrical system for a period of FIVE YEARS from the original date of purchase.

Exemptions

The aforementioned Gaia Limited warranties are nullified and void if Gaia Sauna determines that the sauna purchased from Gaia Sauna or one of its registered distributors has been remodeled, altered, neglected, misused or abused in any fashion. Furthermore, Gaia or any one of its registered distributors also reserves the right to void the Limited warranty as outlined above if it is found that the sauna has been damaged due to an accident, act of nature or any other incident that is out of the control of Gaia Sauna.

If it is determined by Gaia Sauna or one of its registered distributors that the cost to repair any damaged part covered under the Limited warranty exceeds the value of the original purchase price of the sauna, than Gaia and its registered distributors reserve the right to replace the sauna with a new sauna equal in value to the original purchase price. All costs of removing and shipping the replacement sauna are the sole responsibility of the purchaser and are not covered in this limited warranty.

Gaia Sauna and any of its registered distributors reserve the right to nullify and void the limited warranty as outlined above if it is determined that the sauna has been damaged due to faulty installation, operation or maintenance that is not in accordance with the specific instruction outlined in the Owner's Guide provided with the sauna at the time of purchase. The Limited Warranty is also exempt if damage to the sauna is due to add-ons, items attached to or installed in or on the sauna after the original date of purchase.

Stereo and video components, ionizer, and light bulbs are not considered part of the electrical system, and are not covered by this Limited Warranty, but may be covered by the original manufacturer's warranty.

Limitations

Gaia's Limited Warranty as outlined above takes the place of all other warranties, express or implied, in fact or at law, including implied warranties of merchantability and fitness for a particular purpose. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever.

Disclaimer

Gaia Sauna and any of its registered distributors shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this Limited Warranty, including, without limitation, loss of use of the sauna and cost for removal of defective product, even if Gaia Sauna has been advised of the possibility of such damage. The liability of Gaia Sauna under this Limited Warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this Limited Warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. Coverage under this Limited Warranty is non-transferable; where an agent, dealer, distributor or other party was acting as a reseller of the sauna, the final purchaser must register their purchase within thirty days with Gaia Sauna corporate office, in order to be covered by this Limited Warranty. These disclaimers shall be equally applicable to any service provided by Gaia Sauna or any one of its registered distributors or representatives.

*Shipping and Handling of replaced parts is not the responsibility of Gaia Saunas and will be charged to the customer.

Thirty- Day Return Policy

Gaia Sauna offers a 30-Day Money Back guarantee on the purchase of all its saunas. We make this offer to our clients because we have the utmost confidence in the quality of our products. Gaia Saunas are built with 100% Western Canadian Red Cedar and crafted with the highest of quality. Our patented Infrared heating systems are some of the best in the industry and we back them all with lifetime guarantees. With customer service as a building block of our company there should never be a time when one of our customers isn't completely confident with the purchase of one of our saunas. This is why Gaia offers this policy where many others in the industry do not. Call our customer service representatives today if you have any further questions.

*Shipping and Handling fees for the return of all saunas is the responsibility of the consumer and will not be paid by Gaia Sauna. In addition a 10% service fee will be charged for all returned merchandise.